
Shipping Policy
Effective Date: January 17, 2025
At DiamondShimmerr, we are committed to providing you with a smooth and reliable shopping experience. Below are the details of our shipping policy, ensuring timely delivery of your jewelry.
Shipping Methods and Fees
We offer a variety of shipping options to meet your needs. Shipping costs are calculated during checkout based on the delivery address and selected shipping method.
- Standard Shipping: Delivery within 5-7 business days after order processing.
- Expedited Shipping: Delivery within 2-3 business days after order processing.
- Overnight Shipping: Delivery within 1 business day after order processing.
Shipping fees are automatically calculated at checkout, and you will be provided with the available shipping methods for your location.
Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.
Order Tracking
- After your order has shipped, you will receive a tracking number by email, allowing you to track your order’s progress.
- You can also track your order through your account on our website or by visiting the carrier’s website directly.
Shipping Restrictions
- We currently ship to addresses within the United States and certain international destinations.
- Please ensure that the shipping address provided is correct and complete to avoid delays.
- We are not responsible for any delays, lost packages, or additional shipping charges due to incorrect or incomplete addresses.
International Shipping
- For international orders, additional shipping charges, customs duties, and taxes may apply, depending on the destination country.
- International shipping times may vary, typically ranging from 7-14 business days, depending on the location.
- DiamondShimmerr is not responsible for any customs delays or import duties that may be charged by your country.
Shipping Address
- Please make sure that the shipping address provided is accurate. DiamondShimmerr is not responsible for packages delivered to incorrect or outdated addresses.
- If you need to change the shipping address after placing an order, please contact us immediately at info@diamondshimmerr.com. Address changes can only be made if the order has not yet been processed or shipped.
Lost or Damaged Items
- If your package is lost or damaged during shipping, please contact us immediately at info@diamondshimmerr.com. We will work with the shipping carrier to resolve the issue and ensure that you are compensated or sent a replacement product.
- Please retain all packaging materials and photographs of the damage as this may be required to file a claim.
Shipping Delays
- While we strive to fulfill and ship all orders in a timely manner, there may be occasional delays due to factors beyond our control, such as weather, holidays, or carrier issues.
- In case of significant delays, we will notify you via email and provide an updated delivery estimate.
Contact Information
If you have any questions about our shipping policy or need assistance with your order, please contact us:
- Email: info@diamondshimmerr.com
- Phone: 512-499-2528
- Address: 2597 Ashton Lane, Austin, Texas, United States
For more details, visit our full Shipping Policy here.