Refund and Returns Policy

Effective Date: January 17, 2025

At DiamondShimmerr, we are dedicated to providing you with the best quality jewelry and an exceptional shopping experience. If you are not satisfied with your purchase, we are here to help with our easy returns and refund process.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original condition, unused, and undamaged.
  • The item must be returned in its original packaging.
  • You must initiate the return request within 30 days from the date you received the product.

Items that are customized, personalized, or marked as final sale are not eligible for returns.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at info@diamondshimmerr.com or call us at 512-499-2528 to inform us of your intent to return an item. Please include your order number and the reason for your return.
  2. Return Authorization: Once we receive your request, our team will provide you with a return authorization and the return address.
  3. Ship the Item: Securely pack the item and send it back to us using a trackable shipping service. You are responsible for the return shipping costs unless the item is defective or an error occurred with your order.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund within 7 business days.

  • Refunds will be issued to the original payment method used during the purchase.
  • Please note that shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original purchase for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@diamondshimmerr.com. We will provide you with instructions for returning the item at our expense and ensure you receive a full refund or replacement.

Return Shipping Costs

For standard returns, you will be responsible for the return shipping costs. However, if the return is due to our error (e.g., incorrect or damaged items), we will cover the return shipping costs.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized jewelry
  • Final sale items

Contact Information

If you have any questions or need assistance with the return process, feel free to reach out to us:

For more details, visit our full Refund and Returns Policy here.